Egham Removals Accessibility Statement

Egham Removals is committed to providing a website and moving service that is accessible to the widest possible audience in the Egham area, including people with disabilities. We aim to make it easy for everyone to research, plan and arrange removals, packing, and storage services in and around Egham, using a website that is clear, usable and inclusive.

Our Commitment to WCAG 2.1 AA

We are working to align this website with the Web Content Accessibility Guidelines WCAG 2.1 at the AA level. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning and neurological disabilities.

Our aim is that people living in or moving to the Egham area can access information about our removals services without facing unnecessary barriers. As we develop and update our site, we review new content and features against the WCAG 2.1 AA success criteria and make improvements where needed.

Support for Screen Readers

This website is designed to support visitors who use screen readers and other assistive technologies. We use clear heading structures, descriptive text, and a logical reading order so that screen reader users can understand pages and move around the site efficiently.

Non-text content such as images is being reviewed to ensure that appropriate alternative text is available where it helps to explain our removals services in Egham. We also aim to keep language simple and avoid unnecessary jargon so that content is easier to understand when read aloud by assistive tools.

Keyboard Navigation and Focus

Our site is intended to be navigable using only a keyboard, so that visitors who cannot or prefer not to use a mouse can still access information about Egham Removals. Key interactive elements, such as menus, forms and buttons, should be reachable using the Tab, Shift plus Tab and arrow keys.

We aim to provide a clear visible focus indicator to show which element is currently selected when moving around the site with a keyboard. Forms and booking enquiries are being tested to ensure that labels, focus order and error messages are accessible for keyboard and screen reader users.

Text, Colour and Layout

To improve readability for visitors in the Egham area with low vision or reading difficulties, we aim to use:

Consistent layouts and navigation across the site. Sufficient colour contrast between text and background, in line with WCAG 2.1 AA recommendations. Scalable text so that you can increase or decrease font size using your browser settings, without losing content or functionality.

We avoid relying on colour alone to express important information, and we use clear, descriptive wording for headings and links to make it easier to scan each page.

Ongoing Improvements

Accessibility is an ongoing process. As we update our Egham Removals website with new information about services, pricing or coverage areas, we will continue to review accessibility and make adjustments. We may also carry out further usability testing and audits to identify areas where the experience can be improved for everyone.

Requesting Information in an Accessible Format

If you experience any difficulty using this website, or if you need information about our Egham removals or related services in a different format, such as large print, audio description or a simplified written summary, you can contact us and request reasonable adjustments.

When you contact us, please describe the nature of the accessibility issue you have experienced, which page or service you were trying to access, and the type of support or alternative format that would be most helpful. This information helps us respond more effectively and improve accessibility for other visitors.

Feedback and Contact for Accessibility

We welcome feedback from customers, carers, support workers and local organisations in the Egham area about how accessible our removals website and services are. Your comments help us improve how we present information and how we support people with different needs during moves, both locally and for longer distance relocations.

To share feedback about accessibility, to report a problem or to request assistance, please contact us using the usual contact options shown on our website. We aim to respond to accessibility related queries as quickly as reasonably possible and will let you know what action we can take and the expected timescale.